Frequently Asked Questions

A-Grade (Like New) iPhones have 85%+ battery health and like-new cosmetic condition. B-Grade (Good Condition) iPhones have 80%+ battery health, are fully functional and may show light signs of previous use, such as small scratches or minor scuffs.

Yes. Smartest Phone Deals sells new iPhones as well as A-Grade and B-Grade devices. The condition and applicable battery-health standard are clearly shown on each product listing.

Google only supports three product-condition classifications: New, Refurbished and Used. A-Grade and B-Grade iPhones may therefore appear as "Used" on Google. Our grading gives you more specific information about the device's cosmetic condition and battery-health standard.

A-Grade iPhones have 85%+ battery health and B-Grade iPhones have 80%+ battery health, unless the product listing states otherwise.

Yes. Our iPhones are network unlocked and can be used with any compatible mobile network or SIM provider.

Yes. We offer nationwide delivery across South Africa. In-stock devices are normally delivered within 1–3 working days for a flat R100 delivery fee.

In-stock devices are normally delivered within 1–3 working days. iPhone 17 Special Order devices take approximately 7–10 working days because they are sourced specifically once your online order is placed.

iPhone 17 Special Order devices are available exclusively through our website. They are sourced specifically once your order is placed and take approximately 7–10 working days for delivery. Special Orders are delivery only and cannot be collected.

No. iPhone 17 Special Orders are website-order and delivery only and are not available for collection.

Eligible in-stock devices can be collected by appointment at Sandton City, Campus Square, Mall of Africa, Menlyn Park or Brooklyn Mall. Contact our WhatsApp sales team first to make purchase arrangements and schedule your collection. iPhone 17 Special Orders cannot be collected.

No. Website orders are for delivery. To collect an eligible in-stock device, contact our WhatsApp sales team directly to make purchase arrangements and schedule an appointment.

No. For an arranged collection, you pay when you meet our consultant at your scheduled appointment.

Yes. You can inspect and check the device at your collection appointment before completing payment.

No. Delivery orders must be paid before dispatch. If you prefer to pay in person, you can arrange an appointment-only collection for an eligible in-stock device.

Once your order has been dispatched, you will receive tracking details. Orders may be sent via Pudo, The Courier Guy, PostNet or Paxi, depending on the order and destination.

Website checkout supports Payflex, ZeroPay, Mobicred, RCS, Happy Pay, Capitec Pay, card payment, Pay by Bank, Scan to Pay, 1Voucher and Apple Pay. In-person collection purchases are paid in full at the scheduled collection appointment.

Yes. Eligible website orders can use Payflex, ZeroPay, Mobicred, RCS or Happy Pay, subject to the relevant provider's approval and terms.

No. Instalment and Buy Now, Pay Later options are available on eligible website orders. In-person collection purchases are paid in full at the collection appointment.

Yes. Payflex, ZeroPay, Mobicred, RCS and Happy Pay are third-party payment options and are subject to each provider's approval criteria and terms.

Yes. Smartest Phone Deals provides a 3-month store warranty covering qualifying functional defects, subject to our warranty terms. This does not limit any statutory consumer rights that apply under South African law.

Our standard return policy allows an unused device in its original packaging to be returned within 7 calendar days of purchase, subject to our return terms. Clearance Deal devices are not eligible for our standard 7-day change-of-mind return or exchange policy.

Clearance Deal devices are not eligible for our standard 7-day change-of-mind return or exchange policy. This does not limit any statutory rights that may apply to qualifying defects under South African law.

Contact Smartest Phone Deals with your order details and a description of the issue. Our team will first assist with troubleshooting and may request device information. If further assessment is needed, we will advise you of the next steps under the applicable warranty terms.

Every graded device is inspected and tested before sale, with its grade and applicable battery-health standard disclosed. Devices are also checked against IMEI blacklist records to help confirm that they have not been reported lost or stolen. If you collect in person, you can inspect the device before paying.

For nationwide delivery, order through our website and choose an available payment method at checkout. To collect an eligible in-stock device in Johannesburg or Pretoria, contact our WhatsApp sales team to make purchase arrangements and schedule an appointment. iPhone 17 Special Orders are available through the website for delivery only.