Shipping & Collection Policy

Smartest Phone Deals offers nationwide delivery throughout South Africa for website orders, as well as payment-on-collection purchases by appointment at selected collection points.

Website orders and payment-on-collection purchases are handled separately. Website orders are fulfilled by delivery and cannot be collected at our collection points.

Nationwide Delivery

Standard nationwide delivery is R100, unless otherwise stated at checkout or as part of a promotion.

Website orders are generally delivered within 1–3 working days after payment has been successfully received and the order has been confirmed.

Delivery timeframes are estimates and may be affected by your location, weekends and public holidays, courier schedules, high-volume periods, severe weather or other circumstances outside our reasonable control.

Certain Special Order products may have different fulfilment or delivery timeframes. Where applicable, this will be communicated or displayed before purchase.

Order Processing

Orders are processed once payment has been successfully received or confirmed.

Orders placed over weekends, on public holidays or outside normal processing times may only be processed on the next working day.

Once your order has been dispatched, delivery is subject to the courier's operating schedule.

Stock & Colour Availability

All devices, including specific colours, are subject to stock availability.

If your selected colour is unavailable, we'll contact you before fulfilment to confirm an available alternative.

We won't substitute your selected colour without your approval.

Delivery Information

Please ensure that your name, contact number and delivery address are complete and correct when placing your order.

The courier may contact you using the details provided to complete delivery.

Incorrect or incomplete delivery information may result in delays or additional courier charges.

If you request a delivery-address change after dispatch, additional charges or delivery delays may apply.

Receiving Your Order

Please ensure that you or an authorised person is available to receive the parcel at the delivery address provided.

If the external packaging appears significantly damaged or tampered with on delivery, please notify Smartest Phone Deals as soon as possible and provide photographs where available.

Unsuccessful, Delayed or Missing Deliveries

If delivery cannot be completed because no one is available, the address is incorrect or inaccessible, or the recipient cannot be reached, the courier may arrange another delivery attempt or return the parcel.

Additional courier charges resulting from incorrect information, repeated unsuccessful delivery attempts or a customer-requested redirection may be payable by the customer where applicable.

If your order has not arrived within the expected timeframe, please contact us with your order number and we'll assist with following up with the courier.

Delivery & Risk

Smartest Phone Deals remains responsible for goods while they are being delivered to you to the extent required by applicable South African law.

Once an order has been delivered and accepted by you or an authorised recipient at the delivery address, responsibility for the device passes to the customer, subject to applicable consumer rights.

Payment-on-Collection Appointments

Payment-on-collection purchases are available separately and are not website orders.

Collections are available by confirmed appointment only with a Smartest Phone Deals consultant at:

• Sandton City — Johannesburg

• Campus Square — Johannesburg

• Mall of Africa — Midrand

• Menlyn Park Shopping Centre — Pretoria

• Brooklyn Mall — Pretoria

These are collection points, not Smartest Phone Deals retail stores or walk-in locations.

The collection point, date and time must be arranged and confirmed in advance and are subject to stock and consultant availability.

Customers should not arrive at a collection point without a confirmed appointment with a Smartest Phone Deals consultant.

Payment is completed at the appointment using an accepted payment method communicated by Smartest Phone Deals.

Returns, Exchanges & Faults

Returns, exchanges, device faults and warranty claims are handled in accordance with our Warranty, Returns & Exchange Policy.

Please refer to that policy for information about our voluntary 7-day return and exchange process, warranty claims and applicable consumer rights.

Contact Us

For assistance with an order, delivery or collection arrangement:

Smartest Phone Deals (Pty) Ltd
Pretoria, South Africa
Tel/WhatsApp: 072 792 7925
Email: info@smartestphonedeals.co.za

Please include your order number where applicable so we can assist you as efficiently as possible.