Refund policy

Warranty, Returns & Exchange Policy

At Smartest Phone Deals, every device is carefully tested and sold according to its stated condition and grade. This policy explains our return and exchange process, device warranty and what to do if you experience a problem with your purchase.

7-Day Return & Exchange Policy

If you would like to return or exchange an eligible device, please contact Smartest Phone Deals within 7 calendar daysfrom the date of purchase, or delivery for online orders.

To qualify under our voluntary return and exchange policy:

The device must be returned in the same condition in which it was supplied, with no new damage, excessive wear or alteration.
The original packaging and supplied accessories must be returned with the device.
Proof of purchase must be provided.
The device must pass our condition and diagnostic inspection.

Where a return is approved under this policy, the purchase value may be applied towards an exchange for another available device.

If the replacement device is more expensive, the customer will be required to pay the difference. If the replacement device is lower in value, the treatment of the difference will be confirmed as part of the exchange arrangement.

A refund is not automatically provided under our voluntary return and exchange policy. Refunds will apply where approved by Smartest Phone Deals or where required under applicable South African consumer law.

Opened or used accessories may not qualify for return, or their replacement value may be deducted where applicable.

For voluntary returns or exchanges, return delivery costs are the customer's responsibility and the original delivery fee is non-refundable.

Clearance Deals

Clearance Deals do not qualify for our voluntary 7-day return or exchange policy.

This does not limit any rights that may apply to qualifying defective goods under South African consumer law.

Device Condition & Grading

The condition and grade of each device are disclosed before purchase so you know what to expect.

New
Factory-sealed and unused.

A-Grade | Like New
Excellent cosmetic condition with minimal signs of previous use and 85%+ battery health, unless otherwise disclosed.

B-Grade | Good Condition
Fully functional with 80%+ battery health, unless otherwise disclosed. May show normal signs of previous use such as light scratches, minor scuffs or cosmetic wear.

Cosmetic wear consistent with the advertised grade does not constitute a device fault.

Battery health is disclosed where applicable and will naturally reduce through normal use. Where the battery health supplied matches what was disclosed at the time of purchase, the disclosed percentage alone does not constitute a defect.

3-Month Device Warranty

Smartest Phone Deals provides a 3-month limited repair warranty on eligible devices from the date of purchase, in addition to any rights you may have under the Consumer Protection Act.

The warranty covers genuine hardware or functional faults that are not caused by damage, misuse or modification after purchase.

What's Not Covered

Our commercial warranty does not cover:

Physical or accidental damage
Liquid or moisture damage
Normal battery degradation
Normal cosmetic wear consistent with the advertised grade
Misuse or improper handling
Unauthorised repairs or modifications
IMEI tampering
Software issues unrelated to a qualifying hardware fault

Where assessment shows that the reported fault resulted from an excluded cause, the warranty claim may be declined.

High-quality compatible replacement components may be used for approved repairs where appropriate.

Warranty assessments and repairs generally take 7–21 working days, depending on the fault, parts availability and repair required.

Reporting a Fault

If you experience a problem with your device, please contact us before returning it.

Email info@smartestphonedeals.co.za and provide:

Your name and order number
Device model
IMEI number
A clear description of the problem
Any photos, videos or additional information requested by our team

Where possible, we'll first assist with remote troubleshooting.

If the issue cannot be resolved remotely, we'll provide the next steps for sending the device in for assessment.

Assessment & Resolution

Every device returned for a reported fault is inspected and diagnostically tested to determine the cause of the issue and the appropriate next step.

Where a claim qualifies under the Smartest Phone Deals 3-month commercial warranty, the resolution may include repair, replacement with an equivalent device, or another appropriate resolution, depending on the circumstances.

Where South African consumer law gives a customer a specific right or remedy, those statutory rights will apply regardless of the terms of our commercial warranty.

Approved EFT refunds, where applicable, are processed within 7 business days.

Your Consumer Rights

The Smartest Phone Deals 3-month device warranty and voluntary 7-day return and exchange policy are provided in addition to applicable rights under South Africa's Consumer Protection Act (CPA).

Nothing in this policy is intended to waive, exclude or restrict any consumer right or remedy that cannot lawfully be waived, excluded or restricted.

The advertised condition, grade, battery health and other disclosed device information form part of the description of the device being purchased and should be reviewed before completing your purchase.