Warranty, Returns & Exchanges

Every eligible iPhone from Smartest Phone Deals is backed by our 3-month device warranty, with a clear return and exchange process. Here’s what you need to know.

7-Day Returns & Exchanges

If you would like to return or exchange an eligible device, contact us within 7 calendar days of purchase, or delivery for online orders.

The device must be returned in the same condition in which it was supplied, with no new damage, excessive wear or alteration.
Original packaging and supplied accessories must be returned, and proof of purchase is required.
Opened or used accessories may not qualify for return, or their replacement value may be deducted where applicable.
All returned devices undergo a condition and diagnostic inspection before approval.
Once approved, the purchase value may be applied towards another available device. If the replacement device costs more, you pay the difference.
A refund is not automatically provided under our voluntary return and exchange policy. Refunds apply where approved by Smartest Phone Deals or where required under applicable South African consumer law.
Return delivery costs for voluntary returns or exchanges are for the customer’s account. Original delivery fees are non-refundable.

Clearance Deals

Clearance Deals do not qualify for our voluntary 7-day return or exchange policy.

This does not limit any rights that may apply to qualifying defective goods under South African consumer law.

Condition & Grading

We clearly disclose the condition and grade of each device so you know what to expect.

New — Factory-sealed and unused.
A-Grade | Like New — Excellent cosmetic condition with minimal signs of previous use and 85%+ battery health, unless otherwise disclosed.
B-Grade | Good Condition — Fully functional with 80%+ battery health, unless otherwise disclosed. May show normal signs of previous use, including light scratches, minor scuffs or cosmetic wear.

Cosmetic wear consistent with the advertised grade is not considered a device fault.

Battery health is disclosed where applicable and naturally reduces through normal use.

3-Month Device Warranty

Eligible devices include a 3-month limited repair warranty from the date of purchase.

What’s Covered

Genuine hardware or functional faults that occur during the warranty period and are not caused by damage, misuse or modification.

What’s Not Covered

The warranty does not cover:

Physical or accidental damage
Liquid or moisture damage
Normal battery degradation
Normal cosmetic wear consistent with the advertised grade
Misuse or improper handling
Unauthorised repairs or modifications
IMEI tampering
Software issues unrelated to a qualifying hardware fault

Where an assessment shows that the reported issue resulted from an excluded cause, the warranty claim may be declined.

High-quality compatible replacement components may be used for approved repairs where appropriate.

Warranty assessments and repairs generally take 7–21 working days, depending on the fault, repair required and parts availability.

Experiencing a Device Issue?

Please contact us before returning your device.

Email info@smartestphonedeals.co.za with:

Your name and order number
Device model
IMEI number
A clear description of the issue
Photos or videos where helpful

Where possible, we’ll first assist with remote troubleshooting.

If the issue can’t be resolved remotely, we’ll provide the next steps for sending your device in for assessment.

Assessment & Resolution

Every device returned for a reported fault is inspected and diagnostically tested to determine the cause of the issue and the appropriate next step.

If a claim qualifies under our 3-month warranty, the appropriate resolution may include repair, replacement with an equivalent device, or another appropriate resolution, depending on the circumstances.

Where South African consumer law provides a specific right or remedy, those statutory rights will apply.

Approved EFT refunds, where applicable, are processed within 7 business days.

Your Consumer Rights

Our 3-month device warranty and voluntary 7-day return and exchange policy are provided in addition to your applicable rights under South Africa’s Consumer Protection Act (CPA).

Nothing in this policy limits, excludes or replaces any consumer right or remedy that cannot legally be excluded.